About Us

Key Responsibilities

JD for Junior Manager IT Infrastructure

Skills

• Manage IT Infrastructure and IT Operations for rapidly growing organization
• Manage day-to-day IT infrastructure operations and end users support
• Incident management for set of critical users and resources within organization, Coordinate incident resolution with internal teams & vendors
• Handle L2/L3 support escalations, Drive Root Cause Analysis (RCA) for major incidents
• Supervise IT support engineers / admins, Allocate work and monitor team productivity, Conduct Performance reviews and Skill development & training, Act as escalation point for critical issues
• Coordinate and support to central team to mitigate cybersecurity risks
• Maintain IT hardware and software asset inventory, Ensure cost efficiency and vendor SLAs
• Should have worked on Automation of IT operational activities to save time and resources efforts.
• Good knowledge of network infrastructure and terminologies
• Prepare management dashboards: SLA performance, Incident trends, Capacity utilization, etc.
• Present reports to IT Head, Security team and Business leadership
• Support Internal / External audits, Maintain Compliance documentation
• Ensure adherence to Security policies, Regulatory requirements designed by organization
• Conduct risk assessments and vulnerability reviews, Support audit findings closure, support for governance controls designed by central teams
• Should have knowledge and visibility of available latest tools and licenses available in market to enhance the IT infrastructure and security posture for an organization
• Should have proven project management experience
• Eagerness to learn and grow technical skills
• Good written, documentation, verbal and communication skills

Certifications

• Microsoft, CISM, ITIL, PMP are preferable

Education

• UG : M Tech / B.Tech / BE / ME / MCA

Others

• Location : Hinjewadi, Pune (Onsite)
• Reporting to : Senior Manager – IT Infrastructure

Qualification

Education

• UG : M Tech / B.Tech / BE / ME / MCA

Experience

Experience

• More than 8 years of experience in IT Infrastructure operations management from large enterprise
• Should have experience in Windows, VMWare environments

• Experience in driving continuous improvement in project deliveries and individual / team performance
• Experience in Manufacturing Industry is preferrable

Additional Requirement

Others

• Location : Hinjewadi, Pune (Onsite)
• Reporting to : Senior Manager – IT Infrastructure

Competencies